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Refund Policy

Last updated October 2026

Before delivery

You can cancel any order for a full refund until we deliver the account or code.

After delivery

Because digital items can't be returned, delivered accounts and codes are not refundable, except in the cases below.

  • The code or account doesn't work when delivered: we replace it or refund you.
  • We delivered the wrong item or edition: we replace it or refund you.
  • A pre-order is cancelled by the publisher: we refund you in full.

How to ask

Message us on WhatsApp at +20 12 33364676 with your order number (it starts with RS-). We usually reply the same day.